A new website — pubscodeadjudicator.org.uk — has been created to help tied tenants access support from the Pubs Code Adjudicator (PCA).
It provides tied tenants with refreshed resources and aims to provide a clearer understanding of the Pubs Code and the independent role of the PCA.
The PCA is responsible for enforcing the Pubs Code, a law which protects the rights of tied pub tenants of the six largest pub companies in England and Wales: Admiral, Greene King, Marston’s, Punch Pubs, Star Pubs, and Stonegate.
As part of the launch, the PCA has created a new brand identity to cement its independence and help the PCA be more visible in the industry.
“It is vital that tied tenants are able to understand their rights under the Pubs Code and that they can easily access business-critical information in a simple, digestible format,” said PCA Fiona Dickie.
“We have listened to their feedback to create a fit-for-purpose new resource. This is more than just a new, bright look for the PCA.
“It is paramount that we not only have a website that gives tied tenants better support, but one which demonstrates the independence of the PCA’s arbitration service, offering binding dispute resolution for Pubs Code disputes.”
She added: “To do our job effectively, we must be at the heart of the tied pub trade and have the trust of tied tenants to work independently of the pub companies and government.
“I spend as much time as possible out and about, including at trade shows, discussing the impact of the Code and its effectiveness with tied tenants and licensees, industry leaders, and pub-owning businesses.
“But, ultimately, having the right resources accessible in an instant on phones, tablets and laptops is one of the best ways we can help tied tenants understand how the Pubs Code protects them.”
Views from tied tenants and other industry representatives were collected to inform the requirements for the new site.
