Celebration: Fox and Hounds manager Jayne Tilsley (second right) with Jodie O’ Neill, Laura Fenton and Grace Mummery
Wadworth pub the Fox and Hounds, in Theale, is celebrating recognition at the Reading Retail Awards and Great British Pub Awards 2017 for its focus on customer service, food and families.
Now in their eighth year, t Reading Retail Awards celebrate outstanding retailing in the borough. The Fox and Hounds was shortlisted in two categories: out of town business and best restaurant. The only pub to feature in the latter category, the Fox and Hounds was shortlisted for exceeding customer expectations in service, quality of food and choice.
The Great British Pub Awards highlight the best pubs in Britain and the Fox and Hounds was recognised as one of the top six, out of more than 1,000 candidates, in the best family pub category. The pub is known for welcoming every member of the family, including the four-legged ones.
Smaller dishes are on offer for children, there are free dog biscuits and dog towels provided, and the pub also hosts various events, including new Mini Professors lessons for pre-school children.
Jayne Tilsley and Miles Teece, managers at Fox and Hounds, said: “We are very proud of what we have achieved at Fox and Hounds. We believe that we consistently go the extra mile for every single guest. The team here are my family, I love working with them and entering awards motivates us all; they all want to work in a winning pub and be proud of their achievements and the service we provide.”
Rupert Bagnell, operations director at Wadworth, added: “Miles and Jayne are exceptional managers and mentors whose primary goal is to ensure that they and the team members make every customer’s day. We are incredibly proud of the work they have both put into this pub, they really are nothing short of pub diamonds!”
