The Pubs Code Adjudicator (PCA) is carrying out research to better understand the recent experience of tenants requesting market rent only.

Fiona Dickie
Pubs Code Adjudicator Fiona Dickie

The research will look at the motivations of tenants who requested the market rent only (MRO) option, how they have used the process (including the impact of the proposed rent and terms and any negotiations with their pub company), and their overall experience.

The PCA wants to capture the recent experience of tenants, and the research will be aimed at those who served an MRO notice from April 2019 onwards. The results of this research will be published and will help inform the PCA’s work in making sure the code is working effectively.

The PCA has been working with user research company Hive IT to conduct a research exercise to understand awareness of and barriers to communication and information sharing with the PCA. During this research, the PCA has identified the need to look further into the MRO process beyond the scope of the original project.

The responses will supplement information the PCA receives through MRO questionnaires and other sources of intelligence.

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