The Mad Bishop & Bear is one of Fuller’s managed sites within a 400-strong estate. Situated on the first floor at Paddington Station, in London it is a spacious site with traditional mahogany fittings, ornate décor, an extra-long bar and eight real ales on tap. This is a real English pub, not just a glorified station lounge!
The pub has been recognised for its superb standards with several awards, including West London CAMRA Pub of the Year 2015 / 16. Its general manager, Helen Wilson, was recently named Fuller’s Master Cellarman of the Year. This award recognises exceptional cellar standards and outstanding beer keeping. To earn the honour, pubs must score 90% or more in four consecutive assessments, with marks easily lost for even the slightest smear on a pint glass.
Benefits of using Crystaltech
• 24/7 call-out service
• High first time fix rate
• Fast response time
• Results based approach
• Installation and servicing of all models
• More than 50 qualified engineers nationwide
• 40,000 parts stocked
• Increased energy efficiency
• On-site bacteria test
• 24/7 call-out service
• High first time fix rate
• Fast response time
• Results based approach
• Installation and servicing of all models
• More than 50 qualified engineers nationwide
• 40,000 parts stocked
• Increased energy efficiency
• On-site bacteria test
Helen says: “At peak times, we will expect to serve around 1,000 customers daily, getting through an average of over 2,000 glasses, and we rely on the glasswasher to deliver spotlessly clean glasses every time.”
The problem of hard water in London had been causing residue on cleaned glasses at The Mad Bishop & Bear. To resolve this, Crystaltech — the national glasswasher and dishwasher specialist — installed a reverse osmosis system, which uses pure water, combined with the right level of chemicals.
Each site is different, so Crystaltech take a results based approach to ensure each customer is happy and
glasses are left sparkling.
Crystaltech’s managing director, Derek Maher (pictured, right), has been working with Fuller’s trade quality team for 38 years. He says: “Our fleet is comprehensively stocked and our 50-strong team of DBS certified engineers have been extensively trained.
“This enables Crystaltech to maintain a very high first-time fix rate, whatever the make or model of warewashing machine.”
• Derek will be among a host of industry speakers when the Institute of Brewing and Distilling stages a dispense seminar at the Cabbage Patch Pub in Twickenham on March 14. Among other speakers will be Fuller’s quality manager, Emma Watts.
